Workforce Management: Call center forecasting and scheduling has never been easier and more affordable

Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.

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Workforce Management incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources. Service and contact center efficiency is enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every hour, every day.

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WFM Live demo video

Tired of Spreadsheets?

Find out why Monet WFM Live, workforce management in the cloud, represents a quantum leap forward from spreadsheets, at a cost within reach of any size call center.

What is WFM?

Webinars

At our free webinars you’ll learn how to optimize your call center, with tips for improving service levels, increasing customer satisfaction and lowering costs.

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Did you know Monet also offers a WFM solution for Salesforce™ Service Cloud™? Click here to find out more about Workforce Management for Service Cloud

If you would like to see Monet WFM in action, please contact us for a live demo.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video