Workforce Management: Call center forecasting and scheduling has never been easier and more affordable

Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.

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Workforce Management incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources. Service and contact center efficiency is enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every hour, every day.

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What is Workforce Management?

Workforce management in a contact center or help desk is the art and science of having the right number of employees, with the right skills at the right times to meet accurately forecasted volumes of work and to do all that at a predetermined service level and minimized costs. Workforce management is a critical task for contact centers/help desks as poor planning and execution can have a negative impact on the business (revenues, cost), customers (satisfaction) and also employees (motivation/burn-out).

What is WFM?

Tired of Spreadsheets?

Find out why Monet WFM Live, workforce management in the cloud, represents a quantum leap forward from spreadsheets, at a cost within reach of any size call center.

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Webinars

At our free webinars you’ll learn how to optimize your call center, with tips for improving service levels, increasing customer satisfaction and lowering costs.

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Did you know Monet also offers a WFM solution for Salesforce™ Service Cloud™? Click here to find out more about Workforce Management for Service Cloud

If you would like to see Monet WFM in action, please contact us for a live demo.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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I agree to Monet Software's Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.

I agree to my information being processed by Monet Software and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video