Screen and Audio recording and monitoring with Monet WFO Live for contact centers

Monet WFO Live's screen recording offers an easy way to capture, monitor, store and manage customer interactions to improve your customer service as well as ensuring regulatory compliance with screen recording software.

video preview

Screen Recording for Call Centers Made Easy - Transcript

Capture, monitor and manage customer interactions to improve your customer service as well as ensuring regulatory compliance

Monet Screen Capture is a powerful and easy to use platform to capture and playback synchronized voice & video of your agent's interactions. You can easily record and retrieve how agents use your CRM and other desktop applications. As your agents gain greater desktop efficiency, you will be able to improve your call handling times, increase First Call Resolution, and increase overall customer satisfaction.

Let’s take a look at how Monet’s screen capture tool allows you to watch your agents screen recording along with the entire interaction. To view a video recording, click the screen capture icon on the Recordings page. The call recording will play, and the screen capture will display on the popup screen. At the top you'll have a play bar for the interaction. You can adjust the volume of the recording, play, pause, and stop, or adjust the position of the interaction.

Screen recording as part of a comprehensive workforce optimization solution

As you can see, Monet Screen Capture is an easy-to-use cloud-based service that extends Monet Record and Monet Quality to a comprehensive customer interaction and agent analytics solution.

We hope this short demonstration has shown you, how contact center managers are able to achieve higher customer satisfaction, improve agent process adherence, performance and overall compliance with Monet Screen Capture.

Thank you for taking the time to watch this video.

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video

Watch Call Center Workforce Optimization in Action

Free Registration

I agree to Monet Software's Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.

I agree to my information being processed by Monet Software and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.

Watch Now