Monet WFM Live Workforce Management Software for your Call Center

This video provides a short introduction to workforce management for contact centers and an overview of Monet WFM Live with its key capabilities such as forecasting, scheduling, intra-day management, real-time adherence, exceptions handling and interactive dashboards

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Monet Live Workforce Management Software Introduction – Transcript

Monet Live - The Comprehensive Workforce Management Solution for Call Centers of All Sizes

Hello and welcome to the Monet Workforce Management Online Tour Introduction. Thank you for taking the time to learn about our innovating offering. Monet is a complete and comprehensive workforce management solution that allows contact centers of all sizes to quickly and efficiently manage their most critical of resources: their agents. Monet achieves this by enhancing your center's ability to accurately forecast, easily schedule, and monitor adherence of your agent activities. This provides measured improvements in your customer service levels, as well as cost savings resulting from more efficient scheduling utilization.

Monet Live - Designed for Usability, Sophistication and Best Price Performance in the Industry

Monet has been designed to provide the finest price performance option in the industry. We achieve this by designing Monet to be both sophisticated and user friendly. As you can see, we've incorporated a standard and familiar user interface helping workforce management professionals to rapidly learn and utilize the system. On the left hand side are the various modules that the workforce planner will use daily in order to forecast, schedule, and manage. Monet also provides the capability for real-time agent adherence.

This demonstration series is broken down into various segments that explain the different functions of the Monet system, such as forecasting, scheduling, staffing, exception handling, intra-day management and dashboards. Please feel free to view those areas of interest to you. Thank you

This video provides a short introduction to workforce management for contact centers and an overview of Monet WFM Live with its key capabilities such as forecasting, scheduling, intra-day management, real-time adherence, exceptions handling and interactive dashboards

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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