Integrating Monet Software With Your New ACD Telephony System

If your call center decides to change or upgrade its ACD telephony system, there is no reason to lose any of the service and efficiency benefits provided by Monet’s workforce optimization solutions.

Monet products integrate seamlessly with ACD systems from more than 50 top providers, including:

  • 3CLogic
  • 8x8
  • Aastra
  • Acucall
  • Altigen
  • Asterisk
  • Asternic
  • Avaya Aura Contact Center (rebranded Nortel Symposium ACD)
  • Avaya CMS
  • Avaya CMS Real-time Wallboard
  • Avaya IP Office
  • Avaya IQ
  • Bright Pattern
  • CallFinity
  • CCPro (ACD from West IP, formerly Magnetic North)
  • Cisco UCCE
  • Cisco UCCX
  • Collab
  • ConnectFirst
  • Contivio
  • CosmoCom
  • Digium
  • EasyRun
  • Evolve IP
  • Five9
  • Fonality
  • Generic & Generic Enhanced (supports Monet's Generic data formats)
  • Genesys/EchoPass
  • Genesys/Premier (formerly Angel.com)
  • Genesys/PureCloud (rebranded Interactive Intelligence PureCloud)
  • inContact
  • IndoSoft
  • Interactive Intelligence (CIC 2.0, 3.0, 4.0, CIC 2016, CIC 2017)
  • Inter-Tel
  • M5 Networks
  • Mitel 5000
  • Mitel MiContact Center (rebranded PairieFyre ACD)
  • NEC
  • Newbridge
  • NewVoiceMedia
  • Oracle Contact Center Anywhere (CCA)
  • Oracle Contact On Demand (CoD)
  • Serenova (formerly LiveOps)
  • Siemens HiPath
  • Siemens OSCC
  • ShoreTel (Connect Cloud & Connect Premise)
  • Swyx
  • Syntellect
  • Talkdesk
  • Taske
  • Teleknowledge
  • TFB
  • TouchStar
  • Transera
  • USAN
  • Vocalcom
  • Vuesion
  • WFM for Service Cloud (Salesforce)
  • Xima
  • Zeacom

If you don’t see your provider listed, please contact Monet. There is a still a good chance our user-friendly solutions will work with their system. And this will further expedite implementation, as your team will already be familiar with Monet and will not need to be retrained on a new WFO system.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video