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Monet Software Receives 2013 Cloud Computing Excellence Award

Cloud-based call center workforce optimization solution Monet WFO Live honored for exceptional innovation

Los Angeles, October 16, 2013 – Monet Software, Inc., a leading provider of cloud-based call center workforce optimization software, today announced that TMC, a global, integrated media company, has named Monet WFO Live as a 2013 Cloud Computing Excellence Award winner presented by Cloud Computing Magazine.

"Recognizing leaders in the advancement of cloud computing, TMC is proud to announce Monet Software as a recipient of the Third annual Cloud Computing Excellence Award," said Rich Tehrani, CEO, TMC. "Monet WFO Live has demonstrated innovation as well as the ability to improve the cloud."

Monet Live, Workforce Optimization in the Cloud, is a complete suite to automate workforce management, call recording, quality assurance and agent analytics. Call centers can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels. Monet Live unifies workforce optimization across multiple processes to better meet customer needs and deliver more effective customer service. The system creates accurate forecasts and efficient schedules for multiple customer channels, tracks key metrics in accordance with a company's business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform:

  • Workforce Management
  • Call Recording
  • Quality Management
  • Screen Capture
  • Performance Management and Agent Analytics

Monet's cloud-based WFO platform efficiently and securely delivers web-based applications at the lowest possible cost. It focuses on rapid deployment and implementation, low operating costs, highest security for web-based deployment, and high performance and scalability.

"Monet Software has been recognized for their achievement in bringing innovation and excellence in the market while leveraging the latest technology trends to create an enriched user experience," said Erik Linask, Group Editorial Director, TMC.

The Cloud Computing Excellence Awards recognized the companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market.

About Monet Software, Inc.
Monet Software is a global provider of workforce optimization software solutions for call centers. Monet’s cloud-based solution, Monet Live, is an affordable and easy to use call center optimization software solution which includes workforce management, call recording, quality management and screen capturing. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of Customer includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

For more information about TMC, visit www.tmenet.com

Monet Software Contact:
Monet Software
310-207-6800
press@monetsoftware.com

TMC Contact:
Jessica McCaffrey
Marketing Manager
203-852-6800 ext. 170
jmccaffrey@tmcnet.com

 

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