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Monet Software Receives TMC’s Customer Magazine’s 2012 Product of the Year Award for Call Center Performance Management

Cloud-based call center workforce optimization solution Monet Metrics honored for exceptional innovation

Los Angeles, February 5, 2013 – Monet Software, Inc., a leading provider of cloud-based call center workforce optimization software, today announced that Customer Magazine, has named Monet Metrics as their 2012 Product of the Year Award winner.

"Monet Software was selected to receive Customer Magazine 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Monet Metrics has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC.

Monet Metrics is a call center analytics and agent performance management solution to track, analyze and manage agent, group and center performance through dashboards, reports, alerts and scorecards. Call centers can quickly and easily optimize and pro-actively manage all aspects of their workforce with one affordable solution. A constant stream of actionable intelligence helps them make more informed decisions faster, resulting in higher customer satisfaction, more cost control and better utilization of resources:

  • Better decisions through actionable intelligence and flexible real-time dashboards: Provides management with a unified view to monitor and analyze key performance metrics, such as agent adherence, service levels, labor costs and staffing resulting in more informed decisions.
  • Improved productivity and agent motivation through scorecard capabilities: Motivates agents to self-manage their performance and take action with coaches and supervisors based on real data and KPI’s (key performance indicators) to meet business objectives. Monet Metrics helps create a culture of accountability and self-motivation.
  • Key performance indicators right at your fingertips, anywhere and anytime: Frees up time for supervisors and managers to focus on working with agents, coaching, training and planning, instead of collecting and analyzing data. Pre-build reports and metrics make relevant data readily available to proactively manage call center performance.

"We are very excited that Monet Metrics has been recognized as Product of the Year for exceptional innovation by TMC’s Customer magazine," said Chuck Ciarlo, CEO at Monet Software. "Monet Metrics sets a new standard by transforming call center management from a reactive to a proactive approach. Scorecards, key performance indicators (KPI), real-time dashboards and customizable reports deliver a constant stream of intelligence helping call centers take the right action at the right time to better meet their business goals."

The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of Customer magazine, www.customerzone360.com.

About Monet Software, Inc.
Monet Software is a global provider of workforce optimization software solutions for call centers. Monet’s cloud-based solution, Monet Live, is an affordable and easy to use call center optimization software solution which includes workforce management, call recording, quality management and screen capturing. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of Customer includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

For more information about TMC, visit www.tmenet.com

Monet Software Contact:
Monet Software
310-207-6800
press@monetsoftware.com

TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com

 

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