Contact Center Quality Monitoring

Complete quality monitoring with call recording, PCI compliance, quality scoring and screen capturing for improved contact center performance.

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Improve customer satisfaction and quality of service

With Monet Quality Monitoring it is possible to record not only the call itself but also score the call quality, capture the activity that took place on the agent's screen, and score 100% of these interactions, giving an accurate and comprehensive view of agent, team, and overall contact center performance. Only then, by connecting the dots, can you deliver great customer experiences.

Call Recording

Increase productivity, provide better customer service and comply with legal requirements including PCI compliance.


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Quality Management

Easily monitor customer interactions and consistently deliver great service and improve customer satisfaction with integrated quality scorecards, dashboards and reports.


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Agent Screen Capture

Agent Screen Capture is a powerful and easy to use tool within Quality Monitoring to capture and play back synchronized voice and video of your agent's desktop interactions.


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Monet's workforce optimization solution is cloud-based and delivered as a service, avoiding a large upfront investment and painful hardware and software implementation. This model allows you to get started with just Monet Quality or get the whole integrated suite of Monet Live. Get started today and talk to us.



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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video