Improve customer satisfaction and quality of service
With Monet Quality Monitoring it is possible to record not only the call itself but also score the call quality, capture the activity that took place on the agent's screen, and score 100% of these interactions, giving an accurate and comprehensive view of agent, team, and overall contact center performance. Only then, by connecting the dots, can you deliver great customer experiences.
Monet's workforce optimization solution is cloud-based and delivered as a service, avoiding a large upfront investment and painful hardware and software implementation. This model allows you to get started with just Monet Quality or get the whole integrated suite of Monet Live. Get started today and talk to us.