Contact Center Performance Management

Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management

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Get the insights to optimize your center performance

Performance management is an integral part of managing the call center and helps you to align your people, processes and systems to your goals and objectives, such as customer satisfaction, cost control and boosting revenue. Monet Metrics helps you to easily track, analyze and manage agent, group and center performance to optimize your call center performance. With Monet you can create a culture of accountability and self-motivation.

Flexible dashboards and reports for better decisions

Provide management with unified call analytics to monitor and analyze key performance metrics resulting in better support in decision making.

Personalized scorecards for improved agent motivation

Motivate people to self-manage their performance and take action with coaches and supervisors based on real data and performance KPI’s that meet your business objectives.

Automated data aggregation and reporting frees up time for managers

Free up time for supervisors and managers to focus on working with agents, coaching, training and planning, instead of collecting data. Improve your agent performance management with Monet Metrics’ contact center analytics and reporting.

To learn more about Monet Metrics please watch a demo or review the list of call center metrics software capabilities.

Monet's workforce optimization solution is cloud-based and delivered as a service, avoiding a large upfront investment and painful hardware and software implementation. This model allows you to get started with just Monet Metrics or get the whole integrated suite of Monet Live. Get started today.

Monet Metrics receives 2016 product of the year award by CUSTOMER magazine

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