Monet Software for Enterprise

Large companies with contact centers have discovered the benefits of cloud-based solutions. As they do, many are also discovering the capabilities of Monet Software, a pioneer in cloud applications.

Monet’s production services are delivered using Amazon Web Services (AWS) and are backed by years of experience in designing, constructing, and operating large-scale call centers. AWS infrastructure is housed in Amazon-controlled data centers throughout the world.

An Innovative Enterprise Cloud Vendor

As cloud services have evolved, Monet has been on the cutting edge of developing and expanding our product capabilities. Our Workforce Optimization (WFO) solution, Monet WFO, offers many benefits for the enterprise over traditional on-premise software.

Scalability

Monet’s multi-tenant architecture can scale indefinitely to meet enterprise customer demand. AWS utilizes Amazon Elastic Compute Cloud, a web service that provides secure, resizable compute capacity in the cloud. Monet can increase or decrease resources on demand to accommodate changing needs without business interruption or additional staffing.

Flexibility

Since enterprise contact centers typically operate out of more than one facility, Monet WFO makes it easy to manage multiple centers across the country or around the world through one system that is easy to implement and operate. Data is completely secured and can be accessed and shared through any web-enabled device. In addition, Monet gives you the flexibility to manage different business entities within your enterprise separately and in alignment with various business goals that they may have.

Simplification of IT Infrastructure

Monet WFO offers customization capabilities to meet the specific needs of each contact center and easily integrates with existing business productivity systems such as telephony, CRM, Payroll, Time and Attendance, and HR systems. As a cloud solution, Monet also supports rolling updates and upgrades that are performed seamlessly with no downtime, and with no involvement from the Contact Center IT personnel.

Security

The cloud, fortified by AWS infrastructure, offers a higher grade of security than most internal IT departments. Safeguards in place include:

  • Perimeter defense through state-of-the-art firewall and intrusion detection syste
  • Data encryption through SSL encryption products to protect customer data and communications
  • A robust application security model
  • Internal systems security safeguards, including network address translations, port redirection, IP masquerading and more

Monet also verifies its security controls through third-party certifications such as ISO 27001 or ISO 27002, standards recognized globally as the most comprehensive framework for establishing security best practices.

Cost

Monet WFO is a subscription-based cloud solution that eliminates license fees and the large upfront costs of hardware and software installation. Leveraging scaled maintenance in a specialized data center allows the enterprise to focus IT investment into other aspects of the business.

Find Out More about Monet WFO for Enterprise

Monet WFO provides a complete suite for contact centers to automate workforce management (forecasting, scheduling, intra-day management, real-time adherence), PCI-compliant call recording, quality assurance (reporting and analytics) and agent analytics within one integrated platform.

Watch a Demo

For more information about Monet's implementation and consulting service, please call 1-310-207-6800 or contact us.

 

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video