Workforce Management Solution for Call Centers - Monet WFO Live
Learn how call centers can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.
Better Customer Service and Higher Revenues at Lower Costs
Do you have the tools to get your call center to the next level?
The Monet WFO Live Advantage
A Unified Workforce Optimization Solution for Call Centers
Many call center managers are still challenged with having the right number of agents with the right skills, ensuring that calls are handled in compliance with regulations and policies, while also delivering great customer service. Monet Live, Workforce Optimization in the Cloud, is a complete suite for call centers to automate workforce management, call recording, quality assurance and agent analytics. Call centers can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels. Monet Live unifies workforce optimization across multiple processes to better meet customer needs and deliver more effective customer service. The system creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company's business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform:
Monet WFM - Workforce Management Made Easy
Monet WFM sets a new standard for ease of use and affordability of workforce management software. Monet's solution deliver value to your entire call center operation, helping to improve service levels and reduce costs while improving employee morale through more predictable, flexible and efficient scheduling and staffing.
Monet Record - Call Recording for Compliance and Quality Assurance
Monet Record provides an easy and affordable web-based solution to record, archive and retrieve customer interactions. This helps you improve customer service while ensuring adherence to regulations and policies, and clear up transaction disputes and other service related issues.
Monet Quality - Quality Assurance to Boost Productivity and Service Quality
Monet Quality is a flexible and easy to use platform to evaluate the performance of your agents and contact center. It gives managers and supervisors more time and resources to strategically focus on improving call quality, customer interaction and productivity.
Monet Screen Capture - Easily capture and retrieve full-motion video and audio
Monet Screen Capture is a powerful and easy to use platform to capture and playback synchronized voice and video of your agent's interactions. You can easily capture and retrieve how agents use your CRM and other desktop applications. As you gain greater desktop efficiency, you will be able to improve your call handling times, increase First Call Resolution (FCR), and increase overall customer satisfaction.
Monet Metrics - Get actionable insights to optimize your call center performance
Monet Metrics sets a new standard by transforming call center performance management from a reactive to a proactive approach. Get easy access to a unified view of key performance metrics and quickly adjust center operations resulting in better decision making, better utilization of resources, better cost management and improved service levels. Easily establish goals and benchmarks and monitor key metrics that are critical for your call center performance.
Monet WFO Live unifies your call center operation
With Monet Live, call centers get a unified WFO solution that connects all aspects of scheduling, skills, quality, metrics and compliance to better meet customer needs and deliver more effective customer service. Easily identify patterns and analyze metrics at various levels for training and quality assurance purposes, and establish quality standards and best practices. In addition, you can combine quantitative and qualitative information for a complete assessment of contact center performance. For example, if Monet Metrics surfaces a potential issue, you can easily link those data using Monet Record and Monet Quality to get to the root cause and develop tailored training and coaching programs to address it. Only an integrated WFO suite allows you to "connect the dots" to get the whole picture that allows you to impact the bottom line.
Flexible and cost effective WFO suite in the cloud
Monet's call center management software is cloud-based and delivered as a service, avoiding a large upfront investment and painful hardware and software implementation. Monet's cloud-based WFO platform efficiently and securely delivers web-based applications at the lowest possible cost. It focuses on fast set up, low operating costs, highest security for web-based deployment, and high performance and scalability. With Monet Live you get all the benefits of a leading WFO platform:
For more information please call 1-310-207-6800, email us at firstname.lastname@example.org or visit our website at www.monetsoftware.com
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