Workforce Management in the Cloud
This whitepaper provides an overview of the cloud-based software model, highlights the difference to the hosted and on-premise software models and also explains the key advantages and benefits regarding investment, implementation, operations and upgrades.
What is Cloud-based Workforce Management Software?
Overview of cloud-based workforce management software and how it compares with on-premise based software
Advantages of Cloud-based Workforce Management over On-Premise WFM
Today, as many companies have discovered, the Cloud-‐based model of delivery has huge advantages over the traditional premise-based solution.
Cloud-based models use a new multi-tenant architecture that is designed to efficiently and securely deliver:
This approach ensures that all the necessary computing capacity is available for your WFM solution when you need it, including during your peak load times, at a very low cost.
The traditional on-premise model requires a large upfront investment in software, hardware, IT resources, time and money for installing, configuring and implementing the solution. In addition, maintaining and upgrading software, servers, back up data, etc. results in ongoing expenses that are often not accounted for.
The following section compares the two models in more detail and illustrates how the differences impact the cost, implementation, usage and success of the WFM solution in your organization:
1. Set up and implementation
2. Upfront costs
3. Operating costs
4. Scalability and performance
5. Software upgrades
6. Implementation success
8. Investment risk
If you have further questions about the benefits of SaaS based WFM call us now at 1-310-207-6800 or email us at firstname.lastname@example.org.
About Monet Software
Monet Software is a global provider of workforce optimization software solution for all call centers. Monet's cloud-based solution, Monet WFO Live, is an affordable and easy to use call center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. With Monet WFO Live customers get all the benefits of Monet's WFO platform:
Corporate website: www.monetsoftware.com
Workforce management blog: http://blog.monetsoftware.com
Call recording and monitoring blog: http://call-recording-blog.monetsoftware.com/
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