More Insights for a better Customer Experience

Transform voice data into your competitive advantage

More Insights for a better Customer Experience

Transform voice data into your competitive

Make Voice Data a Competitive Advantage withSpeech Analytics

Delivering the best customer experience is today’s competitive advantage. If your organization better understands your customers, their needs, their preferences, their emotions and their communication you can deliver great experiences and customer service. With Monet Speech Analytics you will transform voice data from customer interactions into critical business intelligence to make smarter decision and improve:

  • Agent performance
  • Customer experience
  • Regulatory compliance
  • First call resolution
  • Sales effectiveness
  • Issue resolution
  • Overall quality of service

Monet Speech Analytics makes it easy to evaluate calls in near real-time, search for key phrases and discover actionable data from customer interactions.

Automatically evaluate 100% of your calls in near real-time

With Monet Speech Analytics you can leverage the value of your most important business asset your customers. As calls are recorded the software automatically processes and identifies them in near real-time allowing you to evaluate data on one hundred percent of your calls. The intuitive user interface allows you to quickly and easily locate calls containing specific words, phrases, product names, acronyms and even slang. Once you isolated a call you can play back the entire conversation or navigate directly to the specific phrase.

  • Discover: Search phrases across of recorded calls in near real time
  • Focus: Get automated alerts based on triggers you set up
  • Learn: Share actionable information with reports and dashboards

Unlimited opportunities with phonetic based analytic capabilities

The system is based on phonetics, so you can search product name, acronyms and new words without creating a dictionary. The solution enables you to effortlessly track interactions and locate calls that fall into categories such as customer complaints or compliance risk. Interactions can be reviewed as a group or individually allowing you to see what’s happening between your agents and your customers and discover opportunities for improvement.

Easily discover, organize, visualize and share actionable information

The intuitive user interface allows users to quickly customize searches and communicate information in graphs and reports. It’s easy to filter data and drill down from a high level all the way to the root cause. With an array of visual tools at your fingertips you can slice and dice data any way you like to help identify cross-sell or up-sell opportunities. You can see how terms and phrases are related and how frequently they are used in relation to each other. The system can send automated alerts to the most sensitive issues and opportunities. As critical events happen, from legal threats to product defects, the system keeps you informed whenever a critical conversation takes place. With these business insights you can take immediate actions to resolve or avoid issues.

Get a flexible speech analytics solution

Monet Speech Analytics extends call recording, quality scoring and screen capture capabilities of Monet Software to a comprehensive quality management and analytics system. Easily identify patterns and analyze metrics at various levels for training and quality assurance purposes and establish quality standards and best practices. Only a WFO suite allows you to “connect the dots” to get the whole picture that allows you to deliver better customer service and high sales, impacting your bottom line.

Flexible and cost effective solution in the cloud

Monet’s cloud-based WFO platform efficiently and securely delivers web-based applications at the lowest possible cost. It focuses on fast set up, low operating costs, highest security for web-based deployment, and high performance and scalability. With Monet Speech Analytics you get all the benefits of Monet’s WFO platform:

  • Affordable: Low monthly fee, minimal capital investment, no hidden costs
  • Fast set up: Get started within 30 days, easy to learn and use
  • Complete functionality: 100% call evaluation, phonetic based analytics, extensive search and drill down,real-time alerts, dashboards and reports
  • IT friendly: Secure and cloud-based, minimal IT management
  • Proven results: Improved service levels, increased productivity and compliance

Monet Software will get you up and running fast, at a low monthly subscription and without the costly upfront investment and time consuming implementation of traditional call center software. For more information please call 1-310-207-6800, email us at info@monetsoftware.com or visit our website at www.monetsoftware.com

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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