Call Recording Software and Monitoring for Contact Centers - Monet Record

Learn how Monet Record provides an easy way to record and monitor customer interactions resulting in improved customer service and compliance with regulations and internal policies, reduced risk of litigation and the ability to better monitor quality of service and leverage recorded calls to gain business new insights.

Deliver Great Customer Service and Ensure Compliance

Do you have an efficient way to record and monitor your calls?

Benefits

  • Increase productivity through improved call handling and quality
  • Deliver better customer service and higher customer satisfaction
  • Increase compliance and mitigate risk of litigation

The Monet Record Advantage

  • Affordable: Low monthly fee, minimal capital investment
  • Fast set up: Get started within 30 days, easy to learn and use
  • Complete functionality: Call recording, live-monitoring, tagging, easy retrieve/play, PCI compliance and audit trail
  • IT friendly: Secure and scalable, minimal IT management
  • Proven results: Improved service levels, increased productivity and compliance

Affordable, reliable and easy to retrieve call recording

Call recording is essential to improve your interaction with customers, comply with regulations and internal policies, mitigate risk of litigation, monitor quality of service, and leverage recorded calls to gain business insight. Monet Record provides an easy and affordable web-based solution to record, archive and retrieve customer interactions that help you improve customer service while proving adherence to regulations and policies, and clear up transaction disputes and other service related issues.

Automated call recording for liability protection, compliance and quality assurance

Monet Record automatically captures and securely stores call transactions to protect data and comply with legal, security and company regulations and policies. Easy set up of recording parameters lets you record all or only selected calls. It helps contact centers minimize risk and liability, ensure compliance, and control costs from sales, service, claims, collections and other business disputes.

Easy discovery and retrieval of calls

Easy and fast access to call recordings with associated data and reports through web-based interface, tagging and search capabilities. Comprehensive search allows users to easily and quickly retrieve calls based on phone number, agent, tags, date, time and other user defined parameters. A comprehensive security model ensures that only authorized users get access and are able to export calls using standard audio formats.

Quickly improve customer service quality and customer satisfaction

Get deep insights into customer interactions by monitoring live calls and quickly navigating among recordings to locate critical calls. Easily identify patterns and analyze metrics at various levels for training and quality assurance purposes, and establish quality standards and best practices. With the add-on module Monet Quality you can even go one step further and establish the foundation for a robust and effective Quality Management system based on the unique needs of your call center.

Get a flexible recording platform with comprehensive VOIP capabilities

The open standards-based recording platform makes it easy and fast to reconfigure due to changes in regulations, new business needs and advancements in technologies. It is quick and easy to setup changes to your call center operation, groups and sites, including adding users and capacity. Monet's cloud-based model makes call recording flexible and reliable to meet your needs now and in the future.

FEATURES

  • Record All Calls
  • On-Demand Recording
  • Live Monitoring
  • Call Playback
  • Screen Recording*
  • Quality Mangement*
  • Selective Recording
  • Look-Back Call Recording
  • Multi-Site Call Recording
  • Cloud-Based Service
  • Call Tagging/Exporting
  • Audit Trail
  • PCI Compliant
  • Fine-Grained Priviledged Access
  • Auto Delete
  • File Management/ Archiving
  • Filtering (IP-DID Range)
  • Extended Codec Support
* available add-on module

Reliable, secure and easy to use

Monet Record is a cost effective, easy-to-use cloud-based call recording service that provides flexibility, scalability and legal compliance.

Flexible and cost effective solution in the cloud

Monet Record is fully integrated with Monet's Workforce Optimization suite. Monet's cloud-based WFO platform efficiently and securely delivers web-based applications at the lowest possible cost. It focuses on fast set up, low operating costs, highest security for web-based deployment and high performance and scalability. With Monet Record you get all the benefits of Monet's WFO platform:

  • Affordable: Low monthly fee, minimal capital investment, no hidden costs
  • Fast set up: Get started within 30 days, easy to learn and use
  • Complete functionality: Call recording, live-monitoring, tagging, easy retrieve/play, PCI compliance and audit trail
  • IT friendly: Secure and cloud-based, minimal IT management
  • Proven results: Improved service levels, increased productivity and compliance

Monet Software will get you up and running fast, at a low monthly subscription and without the costly upfront investment and time consuming implementation of traditional call center software. For more information please call 1-310-207-6800, email us at info@monetsoftware.com or visit our website at www.monetsoftware.com

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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