Cloud Transition Anxiety? 5 Reasons to Relax

Here are some of the most common reasons why businesses hesitate, and how we address them with our clients – most of whom ultimately make the cloud transition, and now couldn’t be happier.

Change is never easy. Perhaps that is why many contact centers are still reluctant to make a switch from their software-based technology to the cloud. Even the prospect of no longer dealing with maintenance, storage or utility costs is not enough to offset concerns about whether a hosted contact center solution really delivers on everything it promises.

Here are some of the most common reasons why businesses hesitate, and how we address them with our clients – most of whom ultimately make the cloud transition, and now couldn’t be happier.

  1. I’ll lose too much business during the transition!
    Actually, you won’t. The cloud solution will be customized, prepared and tested before it is live, and can run parallel with your hardware solution during the actual conversion, so it can continue to function if an issue arises. Typically, however, the switch to cloud is quick and easy.
  2. Is it really better?
    Absolutely. It is more flexible, it is more scalable, there are no upfront costs, you pay only for what you need, you’ll receive software upgrades automatically as soon as they come available (without receiving a bill every time that happens) which makes it easier to work with homebased agents and other telecommuting personnel. These are just some of the benefits you’ll enjoy from day one.
  3. I’m worried about turning over control of my data to a cloud
    Maybe they should have found a better word when the technology was introduced, so it doesn’t seem like your data is traveling somewhere so distant. But the reality is you are still in control, just as you were when the hardware was sitting in your contact center. You can make changes as you need them, and with Monet you’ll also have the expertise of our dedicated support team to answer any questions.
  4. It costs too much
    Not at all. Hosted solutions cost 1/3 less than hardware solutions (and that is a conservative estimate on total savings). In fact, cost is one of the primary reasons why companies make the switch.
  5. The cloud is unreliable
    Once again, the opposite is true. Cloud solutions are actually more reliable than hardware-based technology because of their builtin fail-safes and redundancies. When all of your equipment is in one place and something goes wrong, you are out of luck. With the decentralized nature of the cloud, even a power outage won’t shut you down.

About Monet WFO Live

Monet Software is a global provider of workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use call center optimization software solution that includes workforce management, call recording, quality monitoring and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.

  • Affordable: Low per user fee, minimal capital investment, no hidden costs
  • Fast set up: Get started within 30 days, easy to learn and use
  • Complete functionality: Workforce Management, Call Recording, Quality Assurance and Performance Management
  • IT friendly: Secure and cloud-­based, minimal IT management
  • Proven results: Improved service levels, increased productivity and compliance

Corporate website: www.monetsoftware.com
Workforce management blog: http://blog.monetsoftware.com

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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