Scheduling Spreadsheets Are Not Really Free
The Real Costs of Spreadsheet Based Forecasting and Scheduling
Spreadsheet based forecasting and scheduling can cost you big time. Learn more about what you can do and can't do with spreadsheets and how it impacts the performance and costs of your call center
Spreadsheet based Forecasting and Scheduling Costs you Big Time!
Many small to medium size call centers still use spreadsheets to forecast and manage call center schedules and workforce planning, assuming that it is a sufficient tool for fewer agents. Quite to the contrary, it is more difficult to manage fewer agents in a small to medium size center, and here is why:
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