Complete Analytics for your Contact Center
Get more insights into customer interactions and internal processes with Monet's cloud-based analytics
solution and deliver exceptional customer service while improving productivity, quality of service and
With Monet Analytics you will transform voice data into critical business intelligence. It helps you to
improve agent performance, customer experience, compliance, first call resolution, sales effectiveness and
overall quality of service. You can easily evaluate calls, search for key phrases and discover actionable
data. The system is based on phonetics, so you can search product name, acronyms and new words without
creating a dictionary.
Monet's Speech Analytics solution is delivered in the cloud, making it extremely easy to set up and
implement, so you can see results within weeks. To learn more about Speech Analytics, please
Desktop Analytics is a powerful platform to deliver business intelligence at the desktop level to improve
productivity, reduce costs, and deliver better customer experiences. It automatically collects activity and
application data and tracks business objects across time and multiple users while comparing key metrics
against a defined business workflow. This includes monitoring and measuring performance and tracking work
tasks such as sales orders, support issues, claims, work orders, and others across multi-step processes
throughout your organization.