Customer Experience Management: Speech Analytics and Desktop Analytics

Improve customer interactions and processes with Monet's integrated analytics tools and deliver a better experience to your customers

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Complete Analytics for your Contact Center

Get more insights into customer interactions and internal processes with Monet's cloud-based analytics solution and deliver exceptional customer service while improving productivity, quality of service and efficiencies.

Speech Analytics – Make Voice Data a Competitive Advantage

With Monet Analytics you will transform voice data into critical business intelligence. It helps you to improve agent performance, customer experience, compliance, first call resolution, sales effectiveness and overall quality of service. You can easily evaluate calls, search for key phrases and discover actionable data. The system is based on phonetics, so you can search product name, acronyms and new words without creating a dictionary.

Monet's Speech Analytics solution is delivered in the cloud, making it extremely easy to set up and implement, so you can see results within weeks. To learn more about Speech Analytics, please contact us.

Desktop Analytics – Improve Productivity and Customer Experience

Desktop Analytics is a powerful platform to deliver business intelligence at the desktop level to improve productivity, reduce costs, and deliver better customer experiences. It automatically collects activity and application data and tracks business objects across time and multiple users while comparing key metrics against a defined business workflow. This includes monitoring and measuring performance and tracking work tasks such as sales orders, support issues, claims, work orders, and others across multi-step processes throughout your organization.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video