Workforce Optimization Software Buying Guide published by Enterprise Apps Today | Workforce Optimization Blog

Information how you need it.

Interested? Monet offers exceptional videos that allow you to explore how we can help, at your own pace. Click below to select from a wide variety of quick, informative and self-paced videos that you can watch right now.

Watch a Demo

Quick, informative and self-paced videos you can watch right now.

Watch Now

No, thanks. Keep Reading.

Workforce Optimization in the Cloud

Follow the latest trends on cloud-based contact center software and workforce optimization

Workforce Optimization Software Buying Guide published by Enterprise Apps Today

Posted: by:

The industry magazine Enterprise Apps Today has published a buying guide about workforce optimization software for call centers. It talks about the importance of workforce optimization as part of the overall call center strategy and highlights several vendors, interviews with executives and a buying guide for call center workforce optimization software: "Most analysts use WFO as the over-arching name for anything and everything involving the call center workforce. This spans areas such as quality control performance monitoring, contact center workforce management, call recording, agent evaluation, agent coaching/performance, eLearning and analytics."

Monet Software is mentioned as one of the leading vendors for workforce optimization software in the article. Please click this link to read the full article.

Comments are closed

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video