Watch this New Fun Video for Call Center Managers and Supervisors | Workforce Optimization Blog

Information how you need it.

Interested? Monet offers exceptional videos that allow you to explore how we can help, at your own pace. Click below to select from a wide variety of quick, informative and self-paced videos that you can watch right now.

Watch a Demo

Quick, informative and self-paced videos you can watch right now.

Watch Now

No, thanks. Keep Reading.

Workforce Optimization in the Cloud

Follow the latest trends on cloud-based contact center software and workforce optimization

Watch this New Fun Video for Call Center Managers and Supervisors

Posted: by:

Trying to decide if your call center can continue to get by using spreadsheets? Then it’s time you met Mary. She’s a call center supervisor and the star of our newest video about workforce optimization.

Driven as all supervisors should be by achieving optimal customer service, Mary spends a lot of time reviewing daily call volume stats and working on schedule creation. She uses spreadsheets, as she’s done for years. But as technology has evolved, this method no longer fits her schedule or her objectives.

Enter workforce optimization (WFO) software. Now, tracking call history and volume is faster and easier, as is using that data to create forecasts and schedules. Plus, she can track adherence and performance, and with call recording she has a record of each customer encounter. That comes in handy for agent training, and to settle disputes.

One WFO solution – so many benefits. Watch Mary's story by clicking on the video above. Then, click on the link at the end of the video to view a more detailed demo of how WFO can make a difference at your call center.
Comments are closed

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video