Missed our WFO Live in Action Webinar? Check it out Online | Workforce Optimization Blog

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Workforce Optimization in the Cloud

Follow the latest trends on cloud-based contact center software and workforce optimization

Missed our WFO Live in Action Webinar? Check it out Online

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Sometimes the best descriptions fall short. That is frequently the case with a contact center solution that offers as many features as Monet WFO Live. 

We could talk about all of the ways that this workforce optimization solution can make the management and operation of any contact center easier, and how these benefits are multiplied when they are offered via cloud, and how many problems and challenges can be eliminated when WFO replaces spreadsheets, but there’s really no substitute for taking a few moments to watch the system in action. 

This was the inspiration for our webinar, “Monet WFO Live in Action.” Monet Account Manager Nate Welsh and WFO Application Consultant Rich O’Farrell provide a guided tour of the product’s many features and benefits – ACD, WFM, forecasting, scheduling, call recording, quality, performance management and analytics, as well as how all these functions work in sync with each other. 

You’ll also find out how easy the system is to implement and use, which not only shortens ROI time but will make your agents happier as well. 

If you missed this webinar the first time around, it is now available for viewing free on the Monet website. Just click the link below, and get ready to discover what 21st century contact center efficiency looks like. Sometimes, seeing is believing.

Access the Webinar here 

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