It's Time to Watch this Video and Answer the Call | Workforce Optimization Blog

Information how you need it.

Interested? Monet offers exceptional videos that allow you to explore how we can help, at your own pace. Click below to select from a wide variety of quick, informative and self-paced videos that you can watch right now.

Watch a Demo

Quick, informative and self-paced videos you can watch right now.

Watch Now

No, thanks. Keep Reading.

Workforce Optimization in the Cloud

Follow the latest trends on cloud-based contact center software and workforce optimization

It's Time to Watch this Video and Answer the Call

Posted: by:

When customers receive great customer service from a call center, they won’t stop to ask how it happened. Instead, they’ll just remain customers, and respond positively if asked about their experience.

As our new video shows, one way to bring about this positive outcome is with workforce optimization (WFO) in the cloud. Whatever challenges a call center faces, from forecasting and scheduling to training both new and experienced agents, WFO makes it easier and improves the effectiveness of most day-to-day necessities.





Quality management? Call Recording? Performance management? WFO addresses these as well, regardless of the size of the call center or the number of agents employed. The benefits of unified workforce optimization are illustrated in the video below, as well as the advantages of having those benefits delivered from the cloud. Why invest in costly hardware or software, that many not be able to grow and adapt with your business?

So if a customer’s call is answered more quickly because of forecasting accuracy, and is routed to the best agent for their needs thanks to scheduling capabilities; and if agents are better prepared because of the coaching they have received with recordings of previous customer encounters, it’s a true win-win for the center, the agent and the caller. 

Check out the video and then click on the link at the end of the video to view a more detailed demo.

Comments are closed

A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video