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Workforce Optimization in the Cloud

Follow the latest trends on cloud-based contact center software and workforce optimization

Don’t Be Scared of the Adherence Monster

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October means Halloween and Halloween means scary stuff. 

As you probably know, call centers can generate as many frightening situations as a haunted house, and they aren’t nearly as much fun. 

Do you begin to shiver at the very thought of customer service problems caused by adherence issues? 

Monet Software has a free webinar for that. It’s called “Fighting the Adherence Monster.” 

Like most monsters, this one can do a lot of damage, but it isn’t very smart. That’s why it is no match for the real-time adherence solutions available in Monet WFM Live. In this webinar, you’ll learn exactly how to use this solution to keep adherence issues at bay – it works even better than garlic does with vampires. 

Question: How much would you estimate a 25-agent call center could save just by improving staff adherence by 2%, and reducing shrinkage by 15 minutes per agent per day? 

The answer: more than $30,000. That’s a lot of candy corn. 

Considering how much money lack of adherence can cost your business, anything that can be done to get a handle on this deterrent to efficiency should be worth a look – especially if it takes just 45 minutes. That’s our webinar. 

Don’t miss this opportunity to find out how Monet Software can save you hours and hours of time lost to lapses in adherence. You’ll discover how WFM Live streamlines your scheduling goals and practices, and lets you keep a close, real-time watch on agent availability, holidays and breaks. 

“Fighting the Adherence Monster” can be accessed at your convenience here



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