Contact Center Cloud – What are you Waiting For? | Workforce Optimization Blog

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Follow the latest trends on cloud-based contact center software and workforce optimization

Contact Center Cloud – What are you Waiting For?

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With every new survey that comes out, it seems as if more and more companies are making the switch to a cloud-based technology. This is also consistent with what is happening in contact centers, from those with less than 50 agents to the enterprise with thousand of agents.

We’ve listed the reasons before, but perhaps it’s time for a refresher course in the many benefits of contact center cloud software solutions.

Cost
With a subscription-based cloud system there is no large upfront cost and no licensing fees. Operating expenses are lower as well. The money that is saved can be re-invested in other parts of the company.

Scalability
The ability to scale on demand is one of the most intrinsic and significant benefits of cloud computing. Cloud service providers allow clients to increase or decrease existing resources as needed to accommodate changing needs on demand.

Flexibility
With the cloud it’s easier to operate multiple contact centers from one facility, to accommodate agents working from home, and to make it more convenient for those that wish to access applications from a mobile device.

Simplification of IT Infrastructure
Since the cloud provider manages all updates and upgrades, there are no patches to download or install. The cloud provider also manages availability, so there’s no need to add hardware, software, or bandwidth as the user base grows.

Security
The cloud is safer than ever before, thanks to a range of security measures to protect data, communications and the physical data centers where information is stored.

If you still haven’t investigated the numerous advantages of cloud computing, what are you waiting for? Monet can help, talk to us.
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