Cloud Excellence Award | Workforce Optimization Blog

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Workforce Optimization in the Cloud

Follow the latest trends on cloud-based contact center software and workforce optimization

Cloud Excellence Award

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We are very pleased to announce that Monet WFO, Workforce Optimization in the Cloud, has received the 2017 Cloud Computing Excellence Award from TMC. 

“Monet Software was the very first to offer a true multi-tenant cloud WFM solution. Today, we are the industry’s cloud leader, and we continue to enhance our suite with new technologies such as Monet WFM for Salesforce”, said Chuck Ciarlo, Monet CEO. “This award is the acknowledgment that Monet WFO makes a real difference for contact centers and help desks to deliver a better customer service experience while reducing operational costs."

While we have received many awards for our contact center solutions, this one is particularly gratifying, given the ever increasing importance of cloud computing at contact centers. 

Cloud computing arrived not a moment too soon, as the demands on data centers had already grown to near capacity with no sign of slowing down. In the pre-cloud era, adding something as basic as call recording required the installation of an onsite PBX system with a VoIP packet that recorded calls onto a separate onsite platform. With the cloud? Installation can be achieved with the click of a button. 

Cloud computing will continue to gain a larger percentage of the contact center industry because it offers benefits for businesses of every size and type. Large contact centers enjoy a tremendous cost savings and a lower upfront equipment investment. Smaller call centers can achieve the same technological sophistication of bigger companies on a smaller budget. And call centers with agents working from home or in multiple centers can tie everyone in to the same workforce management system regardless of location. 

For these reasons and more, it seems likely that the popularity of cloud-based systems will continue to grow. Is it time you considered making the switch?

Monet WFO, Workforce Optimization in the Cloud is a complete suite for contact centers and help desks to automate workforce management, quality management and performance analytics. 

Read our whitepaper comparing costs and benefits of cloud, premise and hosted solutions

Take a free online demo of Monet’s workforce optimization solution

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