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Workforce Optimization in the Cloud

Follow the latest trends on cloud-based contact center software and workforce optimization

Cloud Based Workforce Optimization for the Enterprise

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Larger companies typically have higher security and scalability requirements. That may be why cloud solutions are more prominent among smaller and midsized contact centers. But is this perception that cloud solutions are less secure and scalable really accurate?

The answer is an unequivocal “no.” The evolution of cloud solutions and cloud security has reached a point where their convenience and cost-saving benefits can now be shared by enterprises with thousands of agents.

Let’s focus on workforce optimization; a solution such as Monet’s WFO Live makes it possible for companies of any size to scale IT quickly and efficiently, and to quickly make changes without business interruption.

And since larger contact centers often operate out of more than one facility, WFO Live makes it easy to operate multiple centers around the world through one solution that is easy to install, operate and back up.

But what about security? Monet currently has customers with thousands of agents successfully using Monet Live in a secure, scalable cloud. The success of offers additional evidence that larger-scale enterprises can make the transition with confidence.

And those that do so will not be alone. According to a Gartner survey, nearly 50% of large enterprises will have hybrid cloud deployments by 2017.

It’s a big decision and one that should be researched thoroughly. That’s why Monet is always available to help address the concerns of companies considering a cloud solution, and to identify the many ways in which the cloud can benefit your enterprise. Talk to us and learn how we can help your company.

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