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Getting IT Onboard with Workforce Management

Posted: by: Chuck Ciarlo

The time-saving and cost-saving benefits of a workforce management solution will always deliver efficient changes to every aspect of a contact center – and that includes the IT department. 

Here you’ll find the four “S’s” of WFM for IT (how’s that for alphabet soup?). Now you’ll be ready to address any questions or concerns from your IT experts on whether a workforce management solution will have a positive impact on the company – and how it can make their lives easier as well. 

Simplified IT Structure

Every time software is updated or new versions are introduced, someone has to call IT. But with an outsourced SaaS option, all of those calls will disappear. New versions and upgrades are installed automatically.

Scalability

Say goodbye to concerns over bandwidth getting tight. Growth spurts, downsizing and seasonal peaks are no longer an IT concern or a capital expenditure issue. Costs are tied to usage, and stay with operations where they belong. 

Security

Protecting technology from hacks, DDOS attacks and phishing scams is one of IT’s greatest ongoing challenge. Monet WFM removes one potential security weak point. Our advanced network, application security model and protocols protect data integrity, while not adding to the security headaches of your IT team.

Support

What is it with these contact center agents and their questions? Fear not – with Monet WFM, IT is removed from having to support users and infrastructure. Our strong customer support handles helpdesk questions, IT issues and application specific issues. That doesn’t just save time and trouble, it lowers IT department overhead. New pocket protectors for everyone! 

“Sure, it might help once it’s up and running,” your IT gurus might respond, “but implementation is bound to be a headache.” 

If anyone says that, just tell him that implementation for Monet WFM is completed in just four steps (two of which won’t involve IT at all!). 


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