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Quality Management

Practical information about call center recording software, call monitoring and quality assurance for contact centers

New Quality Management Video for Call Centers

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Several diverse components contribute to the quality management at a call center. Wouldn’t it be great if all of these components could be accurately evaluated from the same place?

 That’s one of the benefits of Monet Quality, technology that enhances workforce optimization and call recording capabilities, to deliver unprecedented insight into quality monitoring, performance trends and agent training needs. 

Want to learn more? Check out this Quality Assurance video that illustrates how Monet Quality provides a “big picture” review of all the moving parts inherent in a contact center, and how the data provided can align those elements so they are working together in a consistent and productive fashion. 

Monet Quality and Monet Record include:

•    Call recording and playback
•    Quality scorecards
•    Customizable questionnaires
•    Live monitoring
•    Screen capturing
•    Audit trail
•    File management/archiving

And these are just some of the features in our PCI-compliant solution. And since this is a cloud-based service, the transition is faster while the costs are lower than traditional hardware and software products.

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