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Quality Management

Practical information about call center recording software, call monitoring and quality assurance for contact centers

Monet Software brings cloud-based call recording and quality management into the picture

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Monet WFO Live was featured on the cover of Customer Interaction Solutions magazine with the title " Monet brings cloud-based call recording and quality management into the picture".  With the new offering Monet is leading the call center workforce technology cloud by addressing some major industry trends:

  • Customers are looking for one stop shopping and for a fully integrated WFO solution to take advantage of synergies across multiple functions.
  • The adoption of cloud-based software is further accelerating due to proven value: scalable, security, low cost, ease of use, and fast implementation
  • Call centers want to move from a reactive to proactive mode of operation with goal settings, dashboards, triggers, and alerts to further optimize resources.

Please read the full article as a PDF.

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