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Performance Management

Best Practices on using contact center metrics, reports, dashboard and key performance metrics (KPI) to optimize customer service

Contact Center Workforce Software for a Better Customer Experience

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TMCnet, a call center software publication, is featuring an interview with the CEO of Monet Software, provider of contact center workforce optimization solutions, as part of its launch of a new magazine called "Customer". The interview addresses the following call center related topics: 

  • Improving the customer experience and customer interactions
  • Key developments in customer interactions over the last few years
  • What impact does CRM have on the customer experience
  • Impact of workforce management, call recording, quality management and call center metrics on the customer experience
  • The future of cloud-computing on the delivery of software

You can read the whole interview called "Monet Software Paints a Picture of the New Customer Experience" on TMCnet's website.

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