Contact Center Metrics that Matter | Performance Management Blog

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Performance Management

Best Practices on using contact center metrics, reports, dashboard and key performance metrics (KPI) to optimize customer service

Contact Center Metrics that Matter

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The topic of contact center metrics is one we’ve often explored. A wide array of metrics should always be closely tracked given their critical role in contact center efficiency. This responsibility is made more manageable through dashboards that monitor and illustrate important trends in real time. 

Check out these blogs for more information about metrics:

Workforce Management Visualized with Dashboards
Find out more about how contact center management relies on dashboards to improve efficiencies.
(April 2013)

Drive Performance Through Call Center Metrics
This blog takes you through the process of managing performance with metrics.
(August 2013)

Learn Something New About Call Recording and Call Center Metrics 
Here you’ll find links to a videos and demo on how Monet Metrics tracks performance measurements.
(October 2013)

Call Center Management Throughout the Day – What’s Important?
Find out how workforce management (WFM) software creates dashboards that make easier to track key metrics, and make changes in forecasting and scheduling as needed. 
(May 2013)

Monet Metrics Receives 2012 Product of the Year
Why is Monet Metrics the choice of so many contact centers? Discover how this award-winning product has stayed ahead of the performance management curve. 
(February 2013)

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