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Performance Management

Best Practices on using contact center metrics, reports, dashboard and key performance metrics (KPI) to optimize customer service

Coming Soon: A Way to Salute Your Top Contact Center Team Members

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Over the years we’ve created several blogs about the importance of recognizing the top performers at your contact center. 

There are several ways to do this – but we’re about to introduce one more, and we think it’s pretty special.

Why? Because this is recognition that not just benefits the individual employee, but also offers a way to share knowledge about Monet solutions that could help other contact centers across the country achieve better customer service results. 

We’ll announce the details soon. In the meantime, start thinking about the agents, managers, coaches and trainers that make your contact center a better place. 

In the meantime, if you’re looking for some other ideas on how to motivate and reward your top performers, this blog might be of interest to you.

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