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Performance Management

Best Practices on using contact center metrics, reports, dashboard and key performance metrics (KPI) to optimize customer service

Call Center Software for a Better Customer Experience

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The call center publication TMCnet is featuring an interview with the CEO of Monet Software as part of its launch of a new magazine called "Customer", which launches in September. The interview addresses topics such as:

  • How to improve the customer experience and customer interactions
  • Key developments in customer interactions over the last few years
  • Impact of CRM on the customer experience
  • Impact of workforce management, call recording, quality management and call center metrics on the customer experience
  • Impact of cloud-computing on the delivery of software

You can read the whole interview called "Monet Software Paints a Picture of the New Customer Experience" on TMCnet's website.

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