Back-Office Workforce Management

Cloud-based workforce management software for more efficient, productive and streamlined back-office operations.

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Better and more efficient workforce allocation for your back-office operation

Monet WFM for the back office helps organizations streamline manual tasks and increases forecast accuracy. Now you can more efficiently assign and manage resources so that service levels are met while also controlling costs.

Back-office tasks are often manual and complex, making it difficult to automate, manage and forecast workload. With Monet Software’s cloud-based WFM, organizations will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce management software.

Monet WFM for the back office extends the efficiencies from the front office (contact center) into the back office with the following benefits:

  • Improve forecast accuracy of manual back-office tasks and activities
  • More efficient resource planning and scheduling to consistently meet service levels and control costs
  • Increase employee productivity by monitoring adherence, backlog and other metrics in real-time, allowing for more immediate actions
  • Track and analyze key metrics to optimize service quality and back-office performance

Efficiencies across multi-channel operations

Forecast, schedule and assign resources for front office, customer facing and back-office with one workforce solution to achieve highest efficiencies and productivity.

Better insights through Performance Management Dashboards

Track and monitor key performance metrics for both front office and back office from one dashboard.Gain better insights in resource needs and allocation, resulting in better customer service.

Intra-day visibility for a pro-active workforce management

Visibility into backlogs, workforce availability, employee activities and efficiencies throughout the day lets organization move from a reactive to a proactive approach of managing back-office activities.

If you would like to see Monet WFM for the back office in action, please contact us for a live demo.



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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

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A More Efficient Call Center in One Minute?

These are just some of the real-world benefits experienced after implementing Monet WFM software.

Watch Video