• Free Yourself from Call Center Software Free Yourself from Call Center Software Easy, affordable call center workforce optimization in the cloud Watch Demo

How can workforce management help your call center?

The numbers don’t lie – check out the astounding performance and efficiency improvements real call centers have experienced with Monet Workforce Management software.

Call Center Workforce Management

Monet WFM Live incorporates forecasting, scheduling and adherence to optimize your workforce resources. Service and efficiency are enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every day.

Workforce Optimization

Monet WFO Live is an affordable and easy to use cloud-based workforce optimization solution that includes workforce management, quality monitoring, analytics and performance management.

Workforce Management for Service Cloud

Monet WFM, Workforce Management for Service Cloud™, represents a significant step for helpdesks wishing to optimize their internal organization and scheduling processes, while dramatically increasing customer satisfaction and service levels.

Analytics

With Monet Speech Analytics you will transform voice data into better experiences for your customers. Our Desktop Analytics solution delivers business intelligence at the desktop level to improve productivity and reduce costs.

Why Customers Love Monet Software

Why Customers Love Monet Software

Check out these real-world success stories and discover how call centers like yours are boosting quality and service levels with Monet solutions, while lowering everyday costs.

Learn Why Customers Choose Monet

The Monet Call Center Blog

Our blog provides practical information on all aspects of workforce management for call centers, including quality monitoring, call recording, performance management and analytics.

Read Our Blog
The Monet Call Center Blog
See Our Call Center Solutions In Action

See Our Call Center Solutions In Action

View video demos of the functionality built into Monet Live, to find out more about how it can improve the performance of your call center.

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The Benefits of Call Center Software In the Cloud

Why are so many call centers switching to the cloud? Lower costs, ease of use, automatic updates installed when they become available, multi-tenant architecture – and that’s just the beginning.

Learn About WFM in the Cloud
The Benefits of Call Center Software In the Cloud
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