Workforce Optimization in the Cloud

Learn how a unified workforce optimization solution in the cloud gets you to the next level with Workforce Management, Quality Monitoring, Analytics and Performance Management.

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Manage your workforce from one dashboard

Forecasting, scheduling, adherence, call recording, quality management, speech analytics, and performance management - all in a unified and easy to use solution.

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Workforce Management Made Easy

See why supervisor Mary moves from spreadsheets to a cloud-based workforce optimization solution and makes her life easier.

Workforce Management for Salesforce Service Cloud

Monet Live WFM now available for Salesforce™

Monet Live WFM for Service Cloud™ delivers accurate forecasts and schedules for more efficient case management and faster case resolution.

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Workforce Management

Forecasting, scheduling, adherence tracking, excepting handling and more...

Quality Monitoring

Complete Quality Monitoring with call recording, PCI Compliance, Quality Scoring and Screen Capture

Speech and Desktop Analytics

Analyze customer interactions and processes to deliver great customer experiences and high quality service

Performance Management

Easily track, analyze and manage agent, group and center performance to optimize customer service

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Questions? 1-888-456-4568

Quick, informative and self-paced videos you can watch right now.

Monet offers exceptional videos that allow you to explore how we can help, at your own pace.

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Information how you need it.

Monet offers pre-sales support to help you decide how best to optimize your workforce. Select the demo format that is right for you:

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A one-on-one Live Demo with one of our Sales and application specialists, tailored to you and your Contact Center needs.

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