The numbers don’t lie – check out the astounding performance and efficiency improvements real call centers have experienced with Monet Workforce Management software.
Monet WFM Live incorporates forecasting, scheduling and adherence to optimize your workforce resources. Service and efficiency are enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every day.
Monet WFO Live is an affordable and easy to use cloud-based workforce optimization solution that includes workforce management, quality monitoring, analytics and performance management.
Monet WFM for Salesforce integrates seamlessly with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce. Help desks can optimize their internal organization and scheduling processes, while dramatically increasing customer satisfaction and service levels.
With Monet Speech Analytics you will transform voice data into better experiences for your customers. Our Desktop Analytics solution delivers business intelligence at the desktop level to improve productivity and reduce costs.