Workforce Management

Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.

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Workforce Management: Call center forecasting and scheduling and scheduling has never been easier and more affordable

Workforce Management incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources. Service and contact center efficiency is enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every hour, every day.

Monet WFM (Workforce Management) is an affordable and easy to use call center workforce management software solution which includes forecasting, scheduling, ACD integration, real-time agent adherence, intra-day management and agent-supervisor collaboration. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce management software or the limitations of scheduling spreadsheets.

  • Improve forecast accuracy and track intra-day trends for immediate adjustments
  • Create optimal schedule to consistently meet service levels and control costs
  • Monitor agent adherence and other metrics in real-time to take immediate actions
  • Track and analyze key metrics to optimize service quality and center performance

Workforce Management – Monet WFM

Automate key tasks that have an immediate impact on the bottom line through more accurate call volume forecasting, optimum scheduling and daily performance tracking.

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ACD Integration – Monet Integration Services

Enable data collection from the ACD for faster and more accurate forecasting, real-time adherence monitoring and intra-day management of call centers.

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Agent Collaboration – Monet AnyWhere

Enable easy and efficient agent-supervisor interaction and collaboration, such as exceptions, bids or swap requests and critical reports.

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Did you know Monet also offers a WFM solution for Salesforce™ Service Cloud™? Click here to find out more about Workforce Management for Service Cloud

If you would like to Monet WFM in action, please contact us for a live demo.

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