Workforce Optimization Has Never been easier

Get the benefits of a complete WFO solution to bring
your team’s performance to the next level

A complete suite of cloud-based workforce optimization



Monet Live is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, call recording and quality assurance. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Workforce Management – Monet WFM

Create more accurate forecasts, develop more effective call center schedules and increase agent adherence

Call Recording – Monet Record

Increase productivity, provide better customer service & comply with legal requirements

Quality Assurance – Monet Quality

Monitor customer interaction to consistently deliver great service and improve customer satisfaction

Performance Management – Monet Metrics

Easily track, analyze and manage agent, group and center performance to optimize customer service

Monet's workforce optimization solution is cloud-based and delivered as a service, making it easy, fast and affordable to get started without the usual risk of software implementations. Get started today.

 

Cover Story

Monet Software brings cloud-based call recording and quality management into the picture

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NEWS & ARTICLES

Monet Software Receives 2013 Cloud Computing Excellence Award

Cloud-based call center workforce optimization solution Monet WFO Live honored for exceptional innovation

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Call Center Workforce Optimization In Action
Learn how Monet Live can improve performance and reduce cost in your call center.

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