Workforce Optimization Has Never been easier

Get the benefits of a complete WFO solution to bring
your team’s performance to the next level

A complete suite of cloud-based workforce optimization



Monet Live is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, analytics and quality monitoring. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Workforce Management – Monet WFM

Create more accurate forecasts, develop more effective call center schedules and increase agent adherence

Quality Monitoring – Monet Quality

Complete Quality Monitoring with call recording, PCI Compliance, Quality Scoring and Screen Capture

Speech and Desktop Analytics – Monet Analytics

Improve customer interactions and processes with speech and desktop analytics tools to deliver great customer experiences and high quality service

Performance Management – Monet Metrics

Easily track, analyze and manage agent, group and center performance to optimize customer service

Monet's workforce optimization solution is cloud-based and delivered as a service, making it easy, fast and affordable to get started without the usual risk of software implementations. Get started today.

 

Cover Story

Monet Software brings cloud-based call recording and quality management into the picture

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NEWS & ARTICLES

Monet Software Receives 2013 Cloud Computing Excellence Award



Monet Software Receives 2014 Product of the Yeat Award

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Call Center Workforce Optimization In Action
Learn how Monet Live can improve performance and reduce cost in your call center.

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