Workforce Optimization in the Cloud

Get the benefits of a complete workforce optimization and management solution to bring your team's performance to the next level

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Monet has a complete Workforce Optimization suite for you

Monet Live is an affordable and easy to use cloud-based workforce optimization software solution which includes workforce management, quality monitoring, analytics and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.


Workforce Management

Create more accurate forecasts, develop more effective call center schedules and increase agent adherence

  • Contact Center Workforce Management
  • Back Office Workforce Management
  • Helpdesk Management

More

Quality Monitoring

Monitor customer interaction to consistently deliver great service and improve customer satisfaction

  • Call Recording
  • PCI Compliance
  • Quality Management
  • Screen Capture

More


Desktop and Speech

Increase productivity, provide better customer service and comply with legal requirements

  • Desktop Analytics
  • Speech Analytics

More

Performance Management

Easily track, analyze and manage agent, group and center performance to optimize customer service

  • Key Performance Indicators (KPI)
  • Dashboards, real-time alerts and reports

More


Monet's workforce optimization solution is cloud-based and delivered as a service, making it easy, fast and affordable to get started without the usual risk of software implementations.

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Cover Story

Monet Software brings cloud-based call recording and quality management into the picture

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News & Articles


Monet Software Receives 2013 Cloud Computing Excellence Award



Monet Software Receives 2014 Product of the Yeat Award

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Call Center Workforce Optimization In Action
Learn how Monet Live can improve performance and reduce cost in your call center.

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