Monet Live is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, analytics and quality monitoring. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.
Create more accurate forecasts, develop more effective call center schedules and increase agent adherence
Complete Quality Monitoring with call recording, PCI Compliance, Quality Scoring and Screen Capture
Improve customer interactions and processes with speech and desktop analytics tools to deliver great customer experiences and high quality service
Easily track, analyze and manage agent, group and center performance to optimize customer service
Monet's workforce optimization solution is cloud-based and delivered as a service, making it easy, fast and affordable to get started without the usual risk of software implementations. Get started today.