Workforce Management Made Easy
Cloud-based workforce management software for more effective
call center scheduling, forecasting and agent adherence
Contact center forecasting and scheduling has never been easier and more affordable
Monet WFM is an affordable and easy to use call center workforce management software solution which includes forecasting, scheduling, ACD integration, real-time agent adherence, intra-day management and agent-supervisor collaboration. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce management software or the limitations of scheduling spreadsheets.
- Improve forecast accuracy and track intra-day trends for immediate adjustments
- Create optimal schedule to consistently meet service levels and control costs
- Monitor agent adherence and other metrics in real-time to take immediate actions
- Track and analyze key metrics to optimize service quality and center performance
Automate key tasks that have an immediate impact on the bottom line through more accurate call volume forecasting, optimum scheduling and daily performance tracking.
Enable data collection from the ACD for faster and more accurate forecasting, real-time adherence monitoring and intra-day management of call centers.
Enable easy and efficient agent-supervisor interaction and collaboration, such as exceptions, bids or swap requests and critical reports.