Call Center Scheduling and Forecasting
Has Never Been Easier

Get the benefits of a complete WFO solution to bring
your contact center team’s performance to the next level

Monet WFM delivers call center scheduling and forecasting software in the cloud

Monet WFM Live sets a new standard for ease of use and affordability of workforce management software. Monet's solution delivers value to your entire call center operation, helping to improve service levels and reduce costs while improving employee morale through more predictable, flexible and efficient scheduling and staffing.

Contact Center Forecasting with Monet WFM Call Center Forecasting: Run simulations to calculate a precise forecast for future call volume, agent requirements and average handle time for any time interval of the day, based on historical data from ACD.

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Contact Center Scheduling with Monet WFM Call Center Scheduling: Monet's advanced scheduling engine incorporates all call types and other activities to generate staffing schedules that optimize a wide range of factors, including agent availability, work rules, skills, holidays, breaks, service levels and center budgets

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Contact Center Intra-day Management with Monet WFM
Intra-day Management: A graphical display of agents' schedules can be manipulated by dragging and dropping breaks, lunches and other exceptions. Real-time updates can be made to required and assigned agents instantly, and display surpluses and shortages for each time period of the day.

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Contact Center Exception Planning with Monet WFM Exception Planning: The integrated exception calendar simplifies scheduling of agent exceptions such as time off and one-time or recurring training meetings.

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Contact Center Real-time Adherence with Monet WFM Real-time Adherence: Compares planned agent activity to actual activities throughout the day, as well as real-time views of forecasted and actual call volumes, handle times and other key performance indicators.
Monet WFM Configuration and Administration Screenshot Configuration & Administration: Build an unlimited number of center splits or agent groups, each with its own set of service objectives and guidelines. Manage multiple sites and time zones. Set hours of operation by day of week, and service level goals down to 15-minute intervals if desired.
  Performance Analysis: report and analyze all agent activities including their schedule adherence and key performance indicators. Managers can review service level results, costs and revenue.

Monet's workforce optimization solution is cloud-based and delivered as a service, avoiding a large upfront investment and painful hardware and software implementation. This model allows you to get started with Monet WFM or get the whole integrated suite of Monet Live. Get started today.


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Call Center Workforce Optimization In Action
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