Workforce Management

Tips for more effective call center forecasting, scheduling and agent adherence

Workforce Optimization Software Buying Guide for Call Centers

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The software application magazine Enterprise Apps Today just published an article about workforce optimization software for call centers. It talks about the importance of workforce optimization as part of the overall call center strategy and highlights several vendors, interviews with executives and a buying guide for call center workforce optimization software. 

Monet Software is mentioned as one of the leading vendors for workforce optimization software in the article. Please click this link to read the full article.

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