Technology has inspired many changes to the call center, but one
challenge remains unchanged, consistent and vital to the success of a
business – finding and retaining outstanding agents.
This article from ICMI
was written in 2008 – a lifetime ago by tech standards. But the five
tips it provides for agent retention are just as helpful today – perhaps
even more so, as the people skills many of us used to take for granted
continue to erode. More...
An excellent call center agent is an important asset that adds value to
the company. Finding and keeping these assets is one of the most
imperative functions of call center management. Here are 10 tips that
should help with call center agent retention.