We are delighted to announce that Monet Metrics, our cloud solution for
call performance metrics, has been selected by TMC’s Customer magazine
as the 2012 Product of the Year.
Metrics is a call center analytics and agent performance management
solution to track, analyze and manage agent, group and center
performance through dashboards, reports, alerts and scorecards. Call
centers can quickly and easily optimize and manage all aspects of their
workforce with one affordable solution.
Metrics are an intrinsic
part of any workforce management solution, and the effort by a call
center to switch from a reactive to a proactive approach to management
and customer service.
Of course there are a number of
performance management solutions available, so it was particularly
satisfying to win this award at a time when the call center manager has
so many choices.
The goal of any call performance metrics
solution is to give managers the information they need to take the right
action at the right time. Monet Metrics provides a constant stream of
actionable intelligence, including scorecards, key performance
indicators (KPI), real-time dashboards and customizable reports.
created Monet Metrics to help call centers improve their productivity,
optimize their staffing, have real-time numbers to work from, to improve
training and even to motivate agents to meet business objectives.
acknowledgement from TMC, the world's leading business-to-business and
integrated marketing media company, and a valued news resource to more
than 3.5 million industry professionals, serves as both a validation of
our technology and an inspiration to continue to serve our customers by
staying ahead of the performance management curve.
To learn more about Monet Metrics and call center performance management, please follow the link to watch a demo.