Workforce management software has never been easier and more affordable
The overwhelming majority of ongoing call center expenses are related to staffing. Optimizing personnel resources is critical. Having the optimum number of agents at the right time with the right skills, in the right place is essential to call center success and profitability. Monet solves contact centers' two biggest business issues: meeting service levels and controlling payroll costs. Monet's workforce management software is 100% web-based and delivered as a service (Cloud-computing), avoiding a large upfront investment and painful hardware and software implementation.
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Monet WFM Live automates key tasks that have an immediate
impact on the bottom line through more accurate call volume forecasting, optimum
scheduling and daily performance tracking.
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Monet Integration Services enables data collection
from the ACD, using it to build a historical database for faster and more accurate
forecasting, real-time adherence monitoring and intra-day management of call centers.
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Monet Anywhere is a web portal that enables the
enhancement of agent-supervisor interactions. Agents can view their schedules, enter
exceptions, bids or swap requests and see their schedules at any time. Supervisors
can review agent schedules, approve or decline agent exceptions, schedule bids and
view critical reports.
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How does Monet benefit your organization?
Monet's solution delivers value to your entire call center operation, helping to
improve service levels and reduce costs while improving employee morale through
more predictable, flexible and efficient scheduling and staffing.
For call center executives
- Low cost, low risk, no capital expenditure
- Improved service levels
- Lower operating costs
For call center managers
- Exceed mandated service levels
- Increase operational efficiencies in call center
- Reduce agent turnover with predictable schedules
- Reduce operating expense
For supervisors
- Freeing up time for tasks such as agent coaching and training
- Keep agents motivated with improved scheduling
- Improve operations by monitoring schedule adherence
- Better schedule collaboration with agents
For the IT staff and system administrators
- No IT resources needed for implementation
- 100% web-based, nothing to install
- High level security with encryption
- Scalable architecture
For call center agents
- More predictable, fewer over/understaffing burnout issues
- Better handling of exceptions and personal schedule preferences
- Improved motivation and morale
For workforce analyst and planner
- Faster creation of forecasts and schedules
- More accurate forecasts and schedules though simulations
- Automated use of historic and real-time data
Watch the Online Tour now and learn how Monet's solution
can dramatically improve your contact center.