Take the tour to see how it works
These videos will help you explore the critical capabilities of Monet WFM Live to
improve service levels and reduce costs in your call center.
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Affordable and easy to use workforce management for call centers of all sizes.
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Forecasting call volume and workload has never been easier or more accurate.
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Proper placement of lunches and breaks while observing service objectives is crucial.
Monet does it automatically and effortlessly.
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Factor in all the agents' availability and preferences. Assign, un-assign or swap
agents quickly and simply. Handle both on call and non-call work.
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Comparing and adjusting to actual call volumes and modifying forecasts for future
periods within the current day ensures you reach your service levels and maintain
targeted labor cost goals.
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Intra-day/same-day changes to forecasts and agent availability instantly enables
adjustments to maintain target levels. Monet handles sudden changes allowing proactive
planning around these variables.
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Interactive agent schedules with drag & drop capabilities offer quick responses
to the call center's situation.
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