Monet press releases and news

Read the latest news about Monet Software, its customers and also about what other publications write about workforce management, call center scheduling and call center management.

• November 17, 2011
  Call Center Management Can Benefit from Tips for Effective Scheduling
  Tired of shuffling agents to try and meet your call volume? Searching for a way to minimize under- and over-staffing and maintaining a steady approach to scheduling and workforce management? Monet Software has a few tips useful for anyone in call center management.
• November 10, 2011
  Call Center Management Benefits from Capabilities Delivered in Workforce Management Software
  Call Center Management Benefits from Capabilities Delivered in Workforce Management SoftwareA disarray of complicated tasks within the call center can make for a disorganized environment that yields few positive results. When call center management implements workforce management software to automate specific tasks, an immediate impact is felt and measured on the bottom line.
• November 3, 2011
  Call Center Management Focused on Schedule Adherence Drive Performance
  Forecasting and scheduling - two tasks demanded of your call center management, yet two tasks that can also be loathed by the same staff. Properly forecasting for new campaigns and even repeat performances based on historical data can only get them halfway there, while scheduling and ensuring adherence can be a whole new challenge to overcome.
• October 20, 2011
  Contact Center Managers Should Already be Rolling with the Flow of Social Media
  If you do any research on the topic of social media and the contact center, you'll find that folks have been writing about this topic for a number of years now. It may not seem like social media could have been around for that long, but it's like anything else that creeps up on you while you're busy paying attention to all of the usual pressing matters in the contact center and putting out the occasional fire.
• October 15 2011
  Call Center Management Must Manage Out-of-Adherence to Drive Results
  Scheduling in the call center is nothing short of an interesting dance between agent availability, call center anticipated activity and unforeseen interruptions. With call center management working consistently to keep tasks on track, schedule adherence can easily fall out of line. When this happens, the call center is running up unnecessary costs that can be avoided with the right platforms and approach in place.
• More on Call Center Management
• January 18, 2011
  Monet Software Receives Customer Interaction Solutions® Magazine's 2010 Product of the Year Award for Workforce Management Solution | Read More
• November 11, 2010
  Call Center Scheduling in the Cloud adds Communication and Collaboration to Your Team | Read More
• July 13, 2010
  Cloud-based Call Center Applications More Difficult to Integrate? | Read More
• June 17, 2010
  Forecasting for Multiple Skill Sets in the Call Center is a Top Challenge, DMG Consulting Survey Reveals | Read More
• May 28, 2010
  Survey Reveals that 84 Percent of Call Center Managers Regard Workforce Management as 'Mission Critical' | Read More
• April 14, 2010
  Monet Software Opens new East Coast Sales Office to Address Growing Demand for Call Center Workforce Management Software | Read More
• March 25, 2010
  Call center industry veteran joins cloud-based workforce management software provider Monet Software | Read More
• January 29, 2010
  Monet Software Selected by Healthcare Company for Call Center Workforce Management Software | Read More
• January 25, 2010
  How Workforce Management Improves Schedule Adherence in the Call Center | Read More
• January 15, 2010
  The Importance of Schedule Adherence in the Call Center | Read More
• November 20, 2009
  Today's Call Center Scheduling Solutions Allow for Smarter Scheduling of Agents | Read More
• November 11, 2009
  Agent-Supervisor Portals Key to Improving Call Center Management | Read More
• October 26, 2009
  Workforce Management Solutions Playing Increasingly Important Role in the Budgeting and Planning Process | Read More
• October 23, 2009
  Today's Web-based Workforce Management Solutions Ideal for Managing Distributed Call Centers | Read More
• October 9, 2009
  Scheduling Agents for Seasonal Peaks is a Major Call Center Management Challenge | Read More

If you are a reporter, editor or blogger and would like more information please contact us at press@monetsoftware.com