Workforce Management Just Got Easier
Monet WFM Live is an affordable and easy to use call center forecasting and employee
scheduling solution which includes ACD integration, real-time agent adherence and
intra-day management. Call centers will start improving service levels and reducing
center costs within days - all without the upfront expenses and IT requirements
of traditional software.
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Forecasting: Easily calculate a precise forecast for future call
volume and agent requirements.
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Scheduling: Fast scheduling incorporates all call types, activities
and policies to generate optimized staffing schedules that improve services levels
and budgets.
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Intra-Day Management: Proactively manage your center with drag
and drop capabilities, showing immediate impact on service levels.
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Exception Planning: Integrated exception calendar simplifies the
scheduling of agent exceptions while optimizing the schedule.
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Real-time Adherence: Compares planned agent activity to actual
activities throughout the day, in real-time, enabling immediate actions.
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Performance Analysis: Manage costs and service levels with easy-to-run
reports and analyze schedule adherence and other key performance indicators with
comprehensive reports.
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