Call Center Workforce Management Made Easy
Monet WFM Live is an affordable and easy to use call center forecasting and employee scheduling software solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce management software or the limitations of scheduling spreadsheets.
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Forecasting: Easily calculate a precise forecast for future call
volume and agent requirements.
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Scheduling: Fast scheduling incorporates all call types, activities
and policies to generate optimized staffing schedules that improve services levels
and budgets.
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Intra-Day Management: Proactively manage your center with drag
and drop capabilities, showing immediate impact on service levels.
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Exception Planning: Integrated exception calendar simplifies the
scheduling of agent exceptions while optimizing the schedule.
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Real-time Adherence: Compares planned agent activity to actual
activities throughout the day, in real-time, enabling immediate actions.
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Performance Analysis: Manage costs and service levels with easy-to-run
reports and analyze schedule adherence and other key performance indicators with
comprehensive reports.
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