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Workforce Management Just Got Easier

Web-based solution for easy and fast call center scheduling

Monet WFM Live is an affordable and easy to use call center forecasting and employee scheduling solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs within days - all without the upfront expenses and IT requirements of traditional software.

Forecasting Forecasting: Easily calculate a precise forecast for future call volume and agent requirements.
Scheduling

Scheduling: Fast scheduling incorporates all call types, activities and policies to generate optimized staffing schedules that improve services levels and budgets.

Intra-day Management

Intra-Day Management: Proactively manage your center with drag and drop capabilities, showing immediate impact on service levels.

Exception Planning

Exception Planning: Integrated exception calendar simplifies the scheduling of agent exceptions while optimizing the schedule.

Real Time Adherence

Real-time Adherence: Compares planned agent activity to actual activities throughout the day, in real-time, enabling immediate actions.

Performance Analysis

Performance Analysis: Manage costs and service levels with easy-to-run reports and analyze schedule adherence and other key performance indicators with comprehensive reports.

Our Fast Track Program gets you going within days.

Monet WFM Live is delivered as a service (SaaS):

  • No upfront investment
  • Affordable - low monthly subscription
  • Scalable - performance as you need it
  • Low risk - cancel if you are not satisfied

News & Events:

  • March 17, 2010
    Upcoming Webinar: The 5 Advantages of Cloud-based Workforce Management | Register Now
  • January 29, 2010
    Monet Software Selected by Healthcare Company for Call Center Workforce Management Software | Read More
  • January 25, 2010
    How Workforce Management Improves Schedule Adherence in the Call Center | Read More