Workforce Optimization in the Cloud

Learn how a unified workforce optimization solution in the cloud gets you to the next level with Workforce Management, Call Recording, Quality Monitoring and Performance Management.

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Manage your workforce from one dashboard

Forecasting, scheduling, adherence, call recording, quality management, speech analytics, and performance management - all in a unified and easy to use solution.

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Workforce Management Made Easy

See why supervisor Mary moves from spreadsheets to a cloud-based workforce optimization solution and makes her life easier.

Workforce Management

Forecasting, scheduling, adherence tracking, excepting handling and more...

Call Recording

Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities

Quality Management

Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction

Performance Management

Easily track, analyze and manage agent, group and center performance to optimize customer service

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Call Center Workforce Optimization In Action
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